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Frequently Asked Questions

Ordering

How do I order by phone?

You can call us at 1-888-848-4537 to place your order over the phone.

Do I need to order extra tile for waste?

We recommend ordering a 5-10% overage depending on how much cutting you will be making on the tile.

Do I have to order by the box?

Most products have a minimum order of 1 box which is typically 10-15 tiles. After you place the minimum you can order whatever quantity you need. If you need a couple more tiles to finish a project just give us a call to place your order so we can waive the minimum. You will need your previous order number.

Do you do custom blends/colors?

We do have the ability to manufacture a custom glass blend or color. There is a minimum order of 1 pallet which ranges from 480-528 sq ft depending on the product. The lead time is approximately 3 months.

Pebble Tile Questions

Are the pebble tiles comfortable to walk on?

Definitely, in fact many customers say that they are very therapeutic and say it is like having a shiatsu foot massage.

Can you use the pebble tiles in high traffic areas?

Yes. They have been used extensively in hotels and restaurants and our oldest installation is 15 years old in a Hyatt hotel sushi bar.

Can they be used on a fireplace surround?

Because the product is real stone it is perfect for fireplaces

Can they be used on a pool or patio?

Definitely, we have done installations for entire pool surfaces, pool liners and pool decks.

Can they be used for a counter top or outdoor barbeque area?

Yes. Our only recommendation is to make sure you seal the stones and the grout so as to avoid staining and making clean up easier. Depending on use, you may want to reapply sealers once a year.

Green Products

Are any of your tiles made with recycled material?

Yes, all the glass collections are made with varying percentages of recycled material and the Stainless Steel tiles are made with 100% recycled materials.

Shipping

How long does it take to get my order?

We normally ship out in 1-2 business days. If you order before 1pm (Pacific Time) Monday-Friday you can almost guarantee a same day ship out. From there the UPS ground times are:

1-3 business days West Coast
3-4 business days Central
4-5 business days East Coast

*Larger orders will ship with Old Dominion Freight to insure safe delivery. They will call the number you provided in your order 24 hours prior to delivery to schedule a delivery appointment with you. Please make sure you provide a number you can be reached at easily with your order.

Is it possible to expedite my order?

If you would like to expedite your shipment please call us at 1-888-848-4537 and we can provide you with an expedited shipping quote.

How do I track my shipment?

You can always check the status of your order and get tracking information by logging into your account at www.design-4-less.com

Do you ship to Canada?

Yes, we do ship to Canada. There is an additional cost for shipping that typically ends up being about $4.00/sq ft. But please call us for a quote as we might be able to lower the cost depending on your location.

Installation

Installation Questions?

Visit our installation page to see detailed installation guidelines for all our products.

http://design-4-less.com/install

Do the stones need to be sealed?

Yes. The pebble, tumbled marble, and marble mosaic tiles need to be sealed before they are grouted to prevent grout haze, and once after to seal the whole installation. We recommend a company called Miracle Sealants. They offer a basic stone sealer as well as a 511 Enhancer.

What type of grout should I use for my installation?

For the glass tiles you will need to use an unsanded grout. This prevents scratching on the surface of the glass. For the stone tiles you will need to use a sanded grout. For both grout types we recommend Custom Building Products, which you can find at most home improvement stores.

How do I cut the glass tile?

To cut the glass tile you will need to use a wet saw with a brand new diamond blade.

How do I cut the Subway tiles without damaging the polyeurethance backing?

You can read our blog post on cutting the subway tiles here Cutting Glass Subway Tile.

Return Policy

What is your return policy?

What is the Your Best Price Guarantee?

We take great pride in the value and low prices we offer our customers. We strive to ensure that our product selection, availability, reliable delivery, and outstanding customer service create a great shopping experience.

We also want our customers to feel confident that Design For Less consistently offers great savings and therefore we offer our Best Price Guarantee. If you find the identical product elsewhere for a lower total price, we will match or beat it.

In order to qualify for the Best Price Guarantee, your request must meet the following conditions:

  • Compared items must include the product price plus shipping & handling charges.
  • Compared items must be comparable in quality. For example our glass is 8mm thick therefore we cannot price match on glass that is only 4mm thick.
  • To request a Best Price Guarantee with the current order, simply provide the competitor’s quote with total price information in an email to info@design-4-less.com.