Order By Phone at 1-888-848-4537 or
Order Online by clicking on desired item
We ship normally within 24 HOURS after receiving payment. Shipping takes 3- 5 business days though errors and delays do occur. Please do not make arrangements with your contractor for installation until you have received the product, verified quantity and color. The distributor assumes no liability for contractor cost for errors or delays in product delivery.
Due to the weight of the product shipping is expensive and a cost that can not be recovered so we highly recommend ordering a sample in advance of purchases to avoid unnecessary returns.
The option to return your merchandise if you are not satisfied is available. Returns must be made within 15 days of receipt of material. To qualify for a refund you must contact us at 1-888-848-4537 and request an RMA number. For all returns there is a 35% restocking fee. This charge is to cover the cost of shipping, repackaging and restocking the merchandise. You are responsible for the shipping charges back to Design For Less on returned merchandise. Your refund is based on the merchandise being returned in the original packaging and in good condition.
When you return merchandise damage in transit can occur if the tiles are not packaged properly of if the cartons are damaged in transit. Please ensure that all returns are packaged properly to avoid damage. If the original carton is compromised from the initial transit, repackaging is acceptable and recommended. Refunds are based on merchandise being returned in new condition. If tiles are damaged by the shipper during the return transit, we will refund you, less the amount of damaged tiles. It is your responsibility to file claims against the shipper for any tiles damaged during return and your claim may be compromised if the shipper inspects the damage and determines the product was not packaged properly.
There are no options for returns or refunds for installed products. Please inspect your tiles upon arrival to verify that you have received the correct product, quantity, color and that there is no damage. We will be unable to process a claim for any damages if the damage is not reported immediately.
Although we make every effort to avoid damage and provide premium packaging, damage sometimes occurs. Any damage done in the original transit is subject to the shipper’s claim procedures and is not the distributor’s responsibility. Because we will be unable to process a claim for any damages if the damage is not reported immediately, it is critical that you open and inspect all material immediately. If damage has occurred we will happily replace the damaged material. The shipper may require an inspection of the damage so you will be required to hold onto the broken tiles and original boxes for 5 business days.
Due to the characteristics of natural materials and your computer screen, the product pictured may not be exactly as is seen on your screen. The product photos and installations are chosen with the utmost responsibility to correctly represent the product but are representational only. Samples are recommended and credited towards purchase.
All products, whether stone, glass, wood or porcelain, are subject to color variations. For natural stone and pebble mosaics, variations should be expected as the product is a natural stone and the mosaics are hand made by local artisans. Color lot and size variations should be expected so we highly recommend verifying square footage and potential overage to avoid mixing color lots. Variation within the same lots is also to be expected and as such we recommend you and your installer open examine all boxes and each piece immediately upon receipt. Although every effort is made to ensure the highest quality and continuity within the product, there is no assumed or implied warranty from the manufacturer or the distributor in regards to color, size or variation.
The shipping for all materials is FREE for all clients within the lower 48 states. For clients in Alaska, Hawaii, Puerto Rico and Canada, there is sometimes an additional cost for shipping. We will make every effort to minimize any extra expense and take full advantage of our favorable rates. Rates for smaller quantities are considerably higher than for larger quantities so often there is no additional charge for larger orders.
We also serve the Caribbean, South and Central America, Europe and the Middle East. Rates for small quantities are not favorable however rates for larger quantities are very attractive and we are happy to provide quotes. All quotes for shipments are good for 30 days.
UPS Ground and Old Dominion Freight Lines are our default shipping service, but you may also choose from one of several expedited options: 3-Day Shipping, 2-Day Shipping, Next Day Shipping. There are additional costs for these services so please call for a quote.
The material is insured by the carriers and any damage is subject to their claim procedures. UPS does not require signatures and so material will be left at your door step. You will receive tracking information so you will be aware of when delivery is scheduled. Old Dominion calls to set appointments and requires someone to sign for the merchandise. International Shipments
Shipments outside the U.S.A. may be subject to tariffs, duties, value added tax (VAT), etc.
- These costs are your responsibility
- They are not included in shipping charges
- The shipping company (UPS) will charge Customs fees
- Contact your local Customs office for more information
Credit cards from outside the U.S.A may require additional verification.
Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.
Canadian Rates for Brokerage with UPS
Canadian taxes will also apply as will duty. Typically Duty is never more than 3.4% for glass and should be 0 for most of our natural stone products.
Entry Preparation Charges
|Value for Duty CAD||UPS Standard Service and All Other Couriers/Transportation Companies|
|$0.00 to $20.00||$ -|
|$20.01 to $40.00||$7.00|
|$40.01 to $100.00||$19.45|
|$100.01 to $200.00||$29.00|
|$200.01 to $350.00||$42.95|
|$350.01 to $500.00||$48.25|
|$500.01 to $750.00||$54.85|
|$750.01 to $1,000.00||$61.40|
|$1,000.01 to $1,250.00||$67.95|
|$1,250.01 to $1,600.00||$72.25|
|$1,600.01 to $5,000.00||$76.20|
|Each additional $1,000||$5.90|
Our warehouse facilities are based in Southern California. Orders processed before 1pm Pacific Time are usually shipped the same day. Transit time commences the day after pick up and are quoted based on a 7 day week excluding major holidays. Shipping delays based on misinformation or weather are rare but should be considered. We highly recommend not scheduling any installers until you have received and inspected the material as we are not responsible for any contractor scheduling issues or additional charges.
|West Coast||3 Days|
|East Coast||7 Days|